Report an official complaint.
If you wish to submit an official complaint related to our company and services, please use one of the following options below. Your feedback matters, and we take every concern serious.
At Cryptonow, we handle complaints fairly, transparently and free of charge.
Acknowledgement
We acknowledge your complaint without undue delay and within five business days, providing contact details for our Complaints Handling Team.
Investigation
We carefully review your complaint and may request additional information if necessary. We aim to complete our investigation within 30 business days of receiving your complaint and keep you informed of any significant delays.
Decision
We communicate our decision in writing, explaining our findings and any actions we will take. You will receive our response within five business days of completing the investigation and no later than two months after submitting your complaint.
If we cannot accept your complaint or you are dissatisfied with our decision, we will explain the reasons and inform you about the available next steps. All complaints and related actions are documented in our secure electronic complaints management system.
Your feedback matters.
We value all feedback and take every concern seriously. Our complaint team is dedicated to addressing your complaint professionally. You can expect a response from us within a short period of time.
We also welcome positive feedback! If you would like to thank our team or share a positive message, please use our General Feedback Form.
Whatever your question is, we’ll help you find the right answer.